When using e-mail for your business purposes, it can be difficult to understand how to effectively market yourself and portray a professional image. This is especially important in the current market where individuals expect your quality of service to be exceptional, while providing a good price, and remaining on a reasonable schedule. We have outlined some of the steps that you can take in order to ensure that your e-mail is working for you rather than against you.
Stop using bought e-mail lists
When you buy an e-mail list, you will be reaching people who do not necessarily want anything to do with your content. This is also true for rented e-mail lists, with the exception that you cannot see the e-mail addresses that you are mailing. Furthermore, good e-mail lists won’t be given up – why would someone want to tarnish their good name with their own customers by handing those customers off to the highest bidder?
Use instead opt-in e-mail lists. The option of opting into your e-mail list ensures that only people who want to receive your marketing will receive it. You have already established a type of working relationship with these people, and they already want to know what you have to say. They are then more likely to read your e-mails, and are even more likely to pass them along to their friends and colleagues. This type of spreading is what your business needs to survive, otherwise you’ll just be considered spam, potentially never to reach your target audience.
Start using e-mail marketing tools
The most commonly used tool to measure the “success” of an e-mail list is the number of clicks your e-mails to receive, and many people stop there. However, this is just one component of an effective marketing strategy. Clicks don’t actually do anything to prove effectiveness or efficiency; they only provide an estimate of the number of curious readers. There are a number of other tools that will provide more helpful in gauging the success of your marketing e-mails in the long run.
You should be tracking engagement over time. If someone has been on your list for two years and has only clicked ten times, they’re not as interested as someone who has been on your list for six months and has clicked ten times – even though the total number of clicks is the same.
You should pay attention to your unsubscribe rate, as well as the reasons why users unsubscribe. If you are noticing that many of your users are unsubscribing, obviously they’re not providing any value to you – you should therefore examine why they are unwilling to continue receiving communications from you.
Pay attention to the time your users spend viewing your e-mails. This is important because someone who actively reads the entire content of your e-mails is just as valuable to your business as someone who rarely reads the content, but clicks regularly. These people are your audience – the people who find your e-mails the most beneficial to them.
What device do your readers use to access your content? This is becoming an increasingly important concern as almost everyone is now using smart phones and tablets for business purposes. Ensuring that your content can be viewed on a variety of devices ensures that your readers will actually check your content on their current device – if they have to return to it from their computer, they are statistically unlikely to do so.
What e-mail client are they using? This goes hand-in-hand with the device optimization, as not all of your customers will be using the same e-mail clients. If you understand what clients you need to provide content for (ideally, all of them) you can make sure that your e-mails will show up properly no matter how they choose to receive their e-mail.
Track and Analyze
It’s one thing to know the answers to the above questions; being able to determine how you can use it to your advantage is an entirely different subject. You must be able to evaluate the data that these marketing tools have provided you with in order to make sure that you can fix the problems. Sometimes, these problems aren’t fixable – in these cases it may be best to start over.
Titles Matter – Keep them Short!
With the vast expansion of e-mail marketing, you need to be sure that your e-mails aren’t ignored, or worse, unsubscribed. You need to make sure you’re delivering punchy titles that effectively communicate the key points of what the e-mail will hold – typically using your target keywords. Additionally, long titles can be truncated if they don’t fit. While the full subject will still be visible if the user knows how to display it, why make them go through that extra work?
- Instead of “Read inside to find out how to make your visitors respond more positively to your e-mails and become faithful customers!” – consider instead “Learn powerful e-mail enhancement tips inside!”. This shorter title still tells the reader what to expect, but it has been made bite-sized and eye-catching. In the first title, their e-mail program may end it at “visitors”, or even sooner. It’s possible, of course, that they’ll open the e-mail to see what you’re talking about, but it’s equally likely that they’ll dismiss it as irrelevant to them. (Obviously this example has been formulated to appeal to your specific needs right now and is most likely not indicative of a title you’d actually use. Please see the example below for a possibly more relevant version.)
- Instead of “Promising new trick allows for age-defiance using proprietary blend of oils and minerals at a low cost” – consider instead “Cheap, effective, natural tricks to defy age”. Again, this is punchy and to the point while eliminating unnecessary wordiness.
