We use these as a compass to make sure we are taking our clients (and our company) in the right direction. Inevitably we slip up and break a commandment and pay the price in sanity,
When I first moved to Chico, I was still reeling from the anti-social passive aggressive brainwashing, also known as *living in Seattle for six years*. So in true I don’t like humans, so I’ll hide
In which the team rocks a convention booth, wears a cowboy hat in (debatable) style, and talks to a ridiculous amount of awesome people. This past week has been a lot like camping: Intense. Running
Alternate title: Just Rock! Listen, this one isn’t going to be a long tirade or anything. You know what you do best. Or maybe you just know what you’d like to do best. Whatever,
QUESTION I’ve build an availability calendar in Google Docs (Spreadsheet) and need to color-code it for easier scanning. How do I do that? ANSWER: We made a little video for you:
My name is Rich and I’m Nate Wright’s partner in crime in Small Biz Triage. I met Nate about 5 years ago while we were
Every man has his favorite charcoal, every woman has their favorite lip gloss, every kid their favorite toy, every cop their favorite hand-gun and every
Know yourself If you’re confident with who you are and know that your intentions are in the right place (that being….for your customers, not just
CHALLENGE: Bronzer Salon was referred to us by one of our peers from a few years back. A mother and daughter started an airbrush tanning
CHALLENGE: ACT has recently begun re-selling the classroom ModelMaker, but did not have a web platform to showcase the product OR a place for ModelMaker
To be clear, I’m not a web designer. I’m not a web developer. I’m just a marketing guy who has broken my WordPress site … well … a LOT. Over the years and countless late
Here’s a checklist Jason Fried (from 37 Signals) wrote for reviewing a design. It popped up on my Basecamp to-do’s that I needed to review the design for SmallBizTriage.com, so I figured I’d do it
I caught myself re-using the ice cream flavors metaphor AGAIN when talking to one of my clients, so I thought I’d ask myself that same question: If conversation is ice cream, what’s your customers’ favorite
1) Captain Malcolm Reynolds – Firefly Skill: Use Grit as a Management Tool. I relate to Mal more than anyone else on the list. Occasionally cranky, constantly screwing up, and holding his rag-tag crew with
(or How I Barely Survived My Own Idiocy) 1) Practice Ruthless Efficiency In my second year of running a small business I averaged 80 hours of work per week. One week I can barely remember
My name is Rich and I’m Nate Wright’s partner in crime in Small Biz Triage. I met Nate about 5 years ago while we were
Every man has his favorite charcoal, every woman has their favorite lip gloss, every kid their favorite toy, every cop their favorite hand-gun and every
Know yourself If you’re confident with who you are and know that your intentions are in the right place (that being….for your customers, not just
CHALLENGE: Bronzer Salon was referred to us by one of our peers from a few years back. A mother and daughter started an airbrush tanning
CHALLENGE: ACT has recently begun re-selling the classroom ModelMaker, but did not have a web platform to showcase the product OR a place for ModelMaker
